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Locations

McAllen Outpatient Clinic

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901 E. Hackberry Ave.
McAllen, TX 78503

Phone: 956-618-7100
Fax: 956-992-9847
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McAllen Outpatient Clinic offers outstanding Primary Care by:

  • Team approach to reach goals

  • Efficient, timely service

  • Awesome attitude of patient staff

  • Maximizing benefits through education and awareness

PRIMARY CARE

Primary care  is when one provider coordinates all your medical care.  You will usually see this provider; however, when needed, you will be referred for special tests or treatment.  Reports of this care are returned to the primary care provider who can then coordinate all your care.

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SERVICES

In addition to primary care, this clinic has laboratory, X-ray, pharmacy, urology, physical therapy, dietetics, GYN, geriatric, flexible sigmoidoscopy, minor surgery, diabetic education, psychiatry, psychology, orthopedics, podiatry, cardiac event monitoring, nursing, and social work services available to eligible veterans.  Please ask your primary care provider for more information.

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AFTER HOURS CARE

TheMcAllen Outpatient Clinic is not open after 4:30 p.m.

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TELECARE

Telephone Liaison Care (Telecare) provides telephone medical advice to veterans of the South Texas Veterans Health Care System.  The service has bilingual capability and provides prompt, reliable and courteous answers to patient's questions.  Veteran-patients and their family members can contract the VA's toll-free number at 1-888-686-6350.

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EMERGENCY CARE

The McAllen Outpatient Clinic is not an emergency facility.  If you have a medical emergency, call 911 or your local medical emergency system.

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APPOINTMENTS

We operate on scheduled appointments.   Please make sure you know your next appointment date before you leave. If you do not have an appointment, then please call the clinic's Telecare numbers before you come.  This can prevent unnecessary waiting after you arrive.  Sometimes your problem can be taken care of by telephone and can avoid a trip.

Green Team - (956) 618-7101       White Team - (956) 618-7115

Blue Team - (956) 618-7131         Orange Team - (956) 618-7132

Yellow Team - (956) 618-7133      Red Team - (956) 618-7134

Purple Team - (956) 618-7135

Report to the clinic 15-30 minutes before your scheduled appointment to allow time to park your car and register with the receptionist.

You are encouraged to keep all scheduled appointments.  Failure to report as scheduled can result in your not receiving treatment and medications necessary to your health.

Give your current telephone number and address to the clinic clerk at each visit.  Please bring all your insurance information to each visit.

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PARKING

Adequate parking is adjacent to the building to accommodate your needs.

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MEDICATIONS

All prescriptions are available through the VA unless you are told otherwise.  Refills may be obtained by using Telemed, our 24-hour telephone refill service.  You are responsible for mailing or calling your refill request at least 10-14 days before the last dose is taken.  Each prescription label states the number of refills remaining.  If you receive a medication which list "0" refills and you have been instructed to continue the medication, telephone the clinic's Telecare numbers immediately so that either a new prescription can be written, an appointment can be scheduled, or you may mail your prescription label to your clinic provider for re-order.

Telemed is our 24-hour telephone refill service, you may call 1-800-209-7377.  Have your complete social security number available and all refill numbers ready to enter into your telephone key pad.  A touch tone telephone is necessary to utilize this service.

Inform the clinic of any address changes to receive your medications as soon as possible.  If you feel that a medication has not arrived when expected, please do not wait until your next appointment; call the Telecare number and ask to speak with the pharmacist.

Telephone calls concerning medications and health related matters are welcomed.

Your call will be taken by trained personnel who will ask for the name of the person calling, the name of the patient, the last four numbers of the social security number, symptoms and duration of illness, and a telephone call back number.

This information will be given to your nurse and/or primary care provider who will then call you back.  Telephone calls are returned as soon as possible.

If you have any medical questions or problems between visits, please call us between 8:00 a.m. and 4:00 p.m., Monday through Friday.   If your problem or concerns cannot be handled over the telephone, you will be:

  1. Told to call 911 if it is an emergency.

  2. Told to come to the clinic on that day.

  3. Given an appointment in the next few days.

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Rights of Patients

You have the right to:

  • Respectful care
  • Complete information
  • Informed consent
  • Refuse treatment
  • Privacy
  • Confidentiality
  • Acceptance for treatment
  • Information about affiliation
  • Refuse experimental treatment
  • Knowledge of hospital regulations
  • Information about continuing care
  • Information about billing

For more information, contact the
Health Benefits Advisor at
(956) 618-7103

Satellite Clinic Division McAllen VA Outpatient Clinic 2101 So. Colonel Blvd. McAllen, TX  78503

8:00 a.m. - 4:30 p.m. Monday, Tuesday, Thursday, and Friday                           

10:00 a.m. - 4:30 p.m. Friday     

Closed for Federal Holidays                                                                                                         

Call (956) 618-7100 to further access McAllen VA Outpatient Services through our automated telephone attendant.

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Clinic History

The McAllen VA Outpatient Clinic, established in 1972, began as an outpatient facility housed in a trailer.  In 1978, the clinic relocated from the trailer to a structure of approximately 5,000 square feet. After continuous workload increase and the need for more space, a new facility was built and leased to the VA for use by the clinic. This facility, consisting of approximately 27,000 square feet, opened in August 1991.  As workload continued to increase a new facility, approximately 60,000 square feet in size, was constructed and opened its doors in April 2014  The clinic service area encompasses the seven most southern counties of Texas, comprised of approximately 40,000 veterans.  During the winter months, the Veteran population increases significantly due to the influx of winter visitors to the area. 

The following services are provided at the clinic: Primary Care; Behavioral Health; Nutrition; Social Work; Telemedicine; Pharmacy; Woman’s Health; Radiology; Laboratory; Optometry; Physical Therapy; and Prosthetics.